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Rental Clerical in Santa Clara, CA at Stevens Creek BMW

Date Posted: 11/16/2018

Job Snapshot

Job Description

You're serious about your career, and rest assured you've come to the right place. At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Purpose:

The Loaner Car Agent is responsible for ensuring that customers are being greeted as they approach the counter and that they are in the vehicle best-suited to their needs. The Agent is sometimes the customer's last contact with the dealership and, therefore, must represent the dealership in a friendly, professional manner.

Duties and Responsibilities:
  • Assist customers during rental car process, including preparing vehicles.
  • Maintain and adhere to rental policies and procedures.
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
  • Perform cashier and receptionist duties, as requested.
  • Maintain service files in a timely manner.
  • Perform other duties as assigned by management.
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.


Qualifications:


  • Previous car rental experience is preferred.
  • Ability to read and comprehend instructions and information.
  • Excellent customer service skills, including the ability to resolve customer-related issues in a professional manner.
  • Strong computer skills.
  • Professional personal appearance.
  • Ability to work well with customers and present a friendly, helpful attitude at all times.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.




It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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