Service Advisor - BMW of Stevens Creek in Santa Clara, CA at Sonic Automotive
Date Posted: 4/18/2024
Job Snapshot
Santa Clara, CA 95051
About
At BMW of Stevens Creek, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Summary
As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Duties and Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers' concerns and accurately document their vehicle issues.
- Provide detailed explanations of recommended services and repairs.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Update customers on the status of their vehicles throughout the service process.
- Provide accurate repair timelines and inform customers of any delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices to customers, including a breakdown of services performed.
- Process payments and handle any billing inquiries.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about the latest automotive technologies and services.
- Provide customers with information about maintenance schedules and recommended services.
Compensation:
- $18.00 / hour plus commission
- Anticipated Yearly Income (If meeting quota and sales goals): $120,000 to $200,000 per year
(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $18.00)
Required Qualifications
- 2+ years of experience as a Service Advisor in an automotive dealership.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fast-paced environment.
- Excellent organizational and time-management skills.
- Familiarity with service department operations and procedures.
- Valid driver's license and a clean driving record.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
All your information will be kept confidential according to EEO guidelines.