Customer Service BDC / Appointment Setter Associate- Honda of Stevens Creek in San Jose, CA at Sonic Automotive

Date Posted: 4/23/2024

Job Snapshot

Employee Type: Full-time
Location: 4590 Stevens Creek Boulevard
San Jose, CA 95129
Job Type: Administrative
Experience: Associate


At Honda of Stevens Creek, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...

It's time to make the most important move of your career.  From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Job Description


The Service Cashier will be responsible for handling cash, credit, and debit transactions accurately and efficiently, while also assisting customers with inquiries related to payments, invoices, and other financial matters. The Service Cashier will be responsible for scheduling service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities

  • Receive and process cash transactions for vehicle purchases, parts, and service payments, ensuring accuracy and compliance with dealership policies and procedures.
  • Perform regular cash counts and reconcile discrepancies as needed.
  • Calculate the customer's bill using the dealership's computer system.
  • Process credit card and debit card transactions securely, verifying account information, obtaining proper authorizations, and issuing receipts promptly.
  • Handle check payments, ensuring proper documentation and verification.
  • Generate and process invoices for vehicle sales, service, and parts transactions.
  • Give cash refunds accurately to customers for approved returned merchandise.
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
  • Use lead management tools, and CRM software to manage inquiry flow, update customer files, and closely track customer interest.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Schedule service appointments.


  • Must be comfortable with basic math calculations and possess a good eye for detail to avoid errors.
  • Basic computer skills with computers and office machines (Copier, credit card machine, telephone, adding machine)
  • Strong interpersonal and communication skill.
  • Ability to work with scheduling.
  • Ability to work independently and as part of a team in a fast paced environment
  • Strong organizational and time management skills
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.


Preferred Experience:

  • Previous experience as a Cashier and setting appointments

Compensation (Hourly):

  • $20.00 / hour

*The Service Cashier Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of twenty dollars an hour*



  • 40 hours a week
  • Availability between Monday (7:30 -6pm) - Saturday (7am-6pm)
  • Sundays off with 1x additional day during the week



  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Opportunities for career advancement within a Fortune 500 company



*All your information will be kept confidential according to EEO guidelines*

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