Customer Service BDC / Appointment Setter Associate - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive

Date Posted: 4/23/2024

Job Snapshot

Employee Type: Full-time
Location: 4343 Stevens Creek Boulevard
Santa Clara, CA 95051
Job Type: Administrative
Experience: Associate


At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...

It's time to make the most important move of your career.  From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Job Description


The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities:

  • Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
  • Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate and schedule service appointments.
  • Compile all necessary reports, forms and other documentation on a timely basis
  • Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.


  • Previous experience in either a high-volume call center environment or commission driven role.
  • Excellent interpersonal skills over the phone.
  • Goal-driven to meet and exceed store appointment goals.
  • Ability to work independently and as part of a team in a fast paced environment
  • Strong organizational and time management skills
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Compensation (Hourly plus commission):

  • OTE (On target earnings): $51,000 - $57,000 / year

The BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of nineteen dollars an hour. The position may also pay commission compensation which is based on the value or number of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.



  • 40 hours a week
  • Mandatory Mondays and Fridays
  • Off on Sundays and 2x Saturdays a month


  • Medical, dental, vision insurance
  • 401k with company match
  • Paid Time Off accrual
  • Employee discounts for purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company.


**All your information will be kept confidential according to EEO guidelines**

Apply Now