Regional Technology Manager in Charlotte, NC at Sonic Automotive

Date Posted: 8/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4401 Colwick Road
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/1/2019

Job Description

You're serious about your career, and rest assured you've come to the right place.  At  Sonic Automotive, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
 
  
The Regional Technology Manager will work proactively with RVP and Dealership executives to measure, assess and remediate IT services delivered and supported across the region.  Oversee the day-to-day IT operations and field support services across all technology disciplines that support the dealership.  Change the posture of the IT function across the region from a highly reactive to a first-class IT service delivery organization that is efficient and responsive to the store’s needs.  Lead all related store IT activities, infrastructure refinements and other acquisitions/divestitures that are aligned with the strategic goals and objectives of Sonic Automotive
 
 
Essential Functions
 
  • To be the store advocate and point of contact working directly with the RVP and store management on matters needing escalation and IT planning across all technology disciplines.
  • To work with 3rd party vendors assuring deadlines and expectations are met and status/quality of service is delivered.
  • Responsible in assuring IT compliance and that all changes are reported to the change management committee members.
  • Proactively measure IT health performance and service delivery support daily through the use of KPI metrics.  
  • Schedule and attend monthly meetings with store management to assess IT service performance.  Journalize your meetings on who attended and summarize minutes for distribution.                                                                                                                                                                                                                     
  • Schedule quarterly meetings with RVP to review IT regional performance, remediation plan s and new business.
  • Lead the effort toward developing an action plan and facilitate remediation to restore store operations stability and confidence
  • Manage, assist, and execute projects related to hardware/software, network upgrades, mfg. initiatives, divestitures, remodels, and major construction
     
    Minimum Qualifications
  • Degree in technical or related field of study
  • 5 years of experience working in an IT role
  • Understand basic routing and switching
  • Understand WAN/LAN basics (MPLS, Internet, and Metro Ethernet)
  • Understand VoIP and telephony
  • Strong people skills, excellent communicator
  • Able to work in fast paced environment
     
    Desired Experience
  • Experience in project management.
  • Experience automotive industry a plus
  • Experience in technology support
  • Experience working in an Incident Management system

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
 
 

Find Your Job.