Parts Counterperson in San Antonio, TX at Sonic Automotive.

Date Posted: 8/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    8762 Texas 151 Access Road
    San Antonio, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/1/2018

Job Description

You're serious about your career, and rest assured you've come to the right place. At EchoPark,West San Antonio,  you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with EchoPark.
 
Duties and Responsibilities:

•      

Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.

•      

Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.

•      

Set up orders for daily shipment, delivery, or pick up.

•      

Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.

•      

Assist service technicians in selecting parts needed for repairs in process.

•      

Open a repair order envelope for all new repair orders.

•      

Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.

•      

Notify the Shop Foreman and the customer that ordered parts have been received.

•      

Answer parts phones when front counter is overloaded.

•      

Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.

•      

File the requisition copy in the repair order envelope.

•      

Be friendly, professional and efficient when working with all customers, both on the phone and in person.

•      

Provide the same high level of service to the other dealership departments as is given to other customers.

•      

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.

•      

Ensure that all charge back sales are signed by the customers.

•      

When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.

•      

Keep front and rear counter areas clean and uncluttered.

•      

Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.

•      

Keep current on new products and product updates.

•      

Participate in all training programs that are made available.

•      

Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

•      

Clean computer terminals and printers daily.

•      

Must be legally and technically able to operate company and customer vehicles.

•      

Must be insurable by company insurance carrier.

•      

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

•      

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Qualifications:

•      

High school diploma or equivalent.

•      

Ability to read and comprehend instructions and information.

•      

One year of experience in an automotive parts dept.

•      

One year of sales experience.

•      

Professional personal appearance.

•      

Ability to work well with the public, sometimes with several customers at a time.

•      

Will be required to wear a dealership uniform at all times.

•      

All applicants must be authorized to work in the USA

•      

All applicants must perform duties and responsibilities in a safe manner

•      

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license


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