Business Intelligence Analyst - Fixed Operations in Charlotte, NC at Sonic Automotive.

Date Posted: 4/13/2018

Job Snapshot

Job Description

You're serious about your career, and rest assured you've come to the right place. At Sonic Automotive Inc., you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Essential Functions:

•         Serve as liaison between Fixed Operations business unit and the data/technical teams

•         Assist with Fixed Operations reporting needs

•         Active in participation in the following:
o   Incident and problem management
o   Change management team
o   BT prioritization meetings
o   SDLC team and process

•         Elicits technical requirements for the business process owner and business leads

•         Managers, documents and communicates change-to requirements

•         Consultant to the business process owner in reviewing the business case for a new system or enhancements to a current system

•         Networking with vendors and internal business units to facilitate the delivery of BT solutions

•         Facilitates meetings to work through technical issues as they arise

•         Tests delivered applications and insures they properly meet the requirements and solve the business needs

•         Responsible for the knowledge transfer to training and support resources

•         Assists in the onsite application implementation when needed

•         Able to work independently and manage and prioritize multiple ongoing project tasks

•         Effectively communicate status, changes, and issues to the relevant parties and stakeholders

•         Provide technical credibility to the organization and answer technical questions from the business

•         Able to conduct impact assessments and recommend technical solutions

•         Serve as the liaison between the business process owner and the IT development team

•         Accountable for the successful and timely delivery of all assigned project tasks

•         Involved in the resolution of production issues

Minimum Qualifications:

•         Knowledge of automotive dealership parts and service processes

•         Strong SQL skills

•         Experience with transaction-based systems

•         Strong soft skills – verbal, written, collaboration and team building

•         Bachelor’s degree and 2-3 years of BSA experience

•         Problem solver with the initiative to think critically to identify improvement opportunities

•         Demonstrated ability to organize, coordinate and execute on details

•         Demonstrated ability to effectively participate in multiple concurrent projects

•         Demonstrated ability to work effectively in teams and as an individual contributor



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