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Service Porter Manager in Rockville, MD at Rockville Audi

Date Posted: 5/15/2019

Job Snapshot

Job Description

Service Porter Manager


You're serious about your career, and rest assured you've come to the right place. At Rockville Audi, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
 
Service Porter Manager Purpose:

•        The Service Porter Manager is responsible for managing our service porter team.  Creating schedules with assistance of service manager.  Training and quality control of porter team.  Coverage consists of working with up to 8 associates with daily work flow of over 100 vehicles.  Background is associate management, quality control, hospitality,  or similar is required.  Growth environment for outstanding individual.  Contact Erin Sanders for your career to begin with Rockville Audi.  Google Rockville Audi to see what others are saying about their experiences with us.



Duties and Responsibilities:
 
         Coordinated effort and constant care to keep porter team on task as well as               quality control.
 
•    Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

•       Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)

•       Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

•       Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

•       Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

•       Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

•       Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

•       Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

•       Drives vehicles to and from service lane, service stalls, and parking lot as needed.

•       Makes key tags for vehicles

•       Maintains a professional appearance

•       Performs other duties as assigned

•       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Service Porter Manager Qualifications:
 
        •     Prior experience in hospitality, restaurant or committed client care                 roles.
 
        •     Management of a team is required for experience.
 
•       To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

•       The requirements listed are representative of the knowledge, skill, and/or ability required.

•       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•       All applicants must be authorized to work in the USA

•       All applicants must perform duties and responsibilities in a safe manner

•       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
 
It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
 

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