Sales BDC Agent - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive

Job Description

Summary: 

The Sales BDC Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to schedule or inquire about vehicle purchases.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule sales appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered.

• Previous experience in either a high-volume call center environment, appointment setting or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Compensation (Hourly plus Commission):

• OTE (On-Target-Earnings): $72,000 to $85,000+ / year
  • If meeting and exceeding store goals and quotas

*The BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of nineteen dollars an hour. The position may also pay commission compensation which is based on the value or number of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.*

Full-time

• 5 days a week / 2 days off
• Weekend availability required
• Mandatory Friday, Saturday, Sundays
• 2 closing shifts a week: 11:30am - 8pm

Benefits:

• Medical, dental, vision insurance
• 401k with company match
• Paid Time Off accrual
• Employee discounts for purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines

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