Loaner Agent - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive
Date Posted: 9/11/2024
Job Snapshot
Santa Clara, CA 95051
About
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands…
At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Summary:
The Loaner Agent is responsible for managing the dealership's fleet of loaner vehicles which are provided to customers while their own vehicles are being serviced.
Duties and Responsibilities:
- Manage the loaner vehicle fleet, ensuring vehicles are clean, fueled, and ready for customer use.
- Handle the check-in and check-out process for loaner vehicles, which includes explaining the terms of use, documenting customer information, and providing vehicle keys.
- Track the availability and condition of all loaner vehicles in the dealership’s fleet.
- Coordinate with the service department to provide customers with loaner vehicles during their service appointments.
- Maintain accurate records of loaner vehicle agreements, including customer details, vehicle assignment, mileage, and condition reports.
- Inspect vehicles before and after use, documenting any damages or issues.
- Provide friendly and efficient customer service, addressing any questions or concerns.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Strong attention to detail to maintain the dealership’s professional appearance
- Excellent communication skills and interpersonal skills
- Must be authorized to work in the USA
- Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.
Preferred Qualifications:
- Prior experience in a rental car or loaner vehicle environment.
Compensation (Hourly):
- $21.00 to $24.00 hour
- Depending on experience and qualifications
*The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of twenty-one to twenty four dollars an hour*
Schedule:
- FULL TIME
- 5 days a week / 2 days off
- Sundays off
- Weekend availability required
- Service Drive Hours:
- Monday - Friday: 7:30am to 6pm
- Saturday: 7:30am to 5:30pm
Benefits:
- Medical, dental, vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines