Loaner Agent - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive

Date Posted: 9/11/2024

Job Snapshot

Employee Type: Full-time
Location: 4343 Stevens Creek Boulevard
Santa Clara, CA 95051
Job Type: Customer Service
Experience: Entry Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands…

 

At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary:

The Loaner Agent is responsible for managing the dealership's fleet of loaner vehicles which are provided to customers while their own vehicles are being serviced.
 

Duties and Responsibilities:

 

  • Manage the loaner vehicle fleet, ensuring vehicles are clean, fueled, and ready for customer use.
  • Handle the check-in and check-out process for loaner vehicles, which includes explaining the terms of use, documenting customer information, and providing vehicle keys.
  • Track the availability and condition of all loaner vehicles in the dealership’s fleet.
  • Coordinate with the service department to provide customers with loaner vehicles during their service appointments.
  • Maintain accurate records of loaner vehicle agreements, including customer details, vehicle assignment, mileage, and condition reports.
  • Inspect vehicles before and after use, documenting any damages or issues.
  • Provide friendly and efficient customer service, addressing any questions or concerns.
  • Strong organizational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Strong attention to detail to maintain the dealership’s professional appearance
  • Excellent communication skills and interpersonal skills
  • Must be authorized to work in the USA
  • Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications:

  • Prior experience in a rental car or loaner vehicle environment.

Compensation (Hourly):

  • $21.00 to $24.00 hour
    • Depending on experience and qualifications

*The Porter Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of twenty-one to twenty four dollars an hour*

 

Schedule:

  • FULL TIME
  • 5 days a week / 2 days off
  • Sundays off
  • Weekend availability required
  • Service Drive Hours:
    • Monday - Friday: 7:30am to 6pm
    • Saturday: 7:30am to 5:30pm

Benefits:

  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Closed for Thanksgiving day and Christmas day
  • Employee discounts on purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company

 

All your information will be kept confidential according to EEOC guidelines

Apply Now