Service BDC / Appointment Setter Associate - Concord Toyota in Concord, CA at Sonic Automotive

Date Posted: 6/11/2024

Job Snapshot

Employee Type: Full-time
Location: 1090 Concord Avenue
Concord, CA 94520
Job Type: Customer Service
Experience: Associate


At Concord Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.


    Job Description


    The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet.

    Duties and Responsibilities:

    • Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
    • Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
    • Promptly and accurately enter all customer inquiry data into the CRM.
    • Generate and schedule sales appointments.
    • Compile all necessary reports, forms and other documentation on a timely basis
    • Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.


    • Excellent verbal and written communication skills.
    • Basic computer skills.
    • Ability to work independently and as part of a team in a fast paced environment
    • Ability to work in call center environment
    • Strong organizational and time management skills

    Salary $20 per hour

    You would work Four 10 hour shifts


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