Customer Service BDC / Appointment Setter Associate - Concord Toyota in Concord, CA at Sonic Automotive
Date Posted: 4/3/2024
Job Snapshot
Employee Type: Full-time
Location: 1090 Concord Avenue
Concord, CA 94520
Concord, CA 94520
Job Type: Customer Service
Experience: Associate
About
At Concord Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet.
Duties and Responsibilities:
- Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
- Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate and schedule sales appointments.
- Compile all necessary reports, forms and other documentation on a timely basis
- Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
- Excellent verbal and written communication skills.
- Basic computer skills.
- Ability to work independently and as part of a team in a fast paced environment
- Ability to work in call center environment
- Strong organizational and time management skills
Salary $18 per hour
- Thursday 9:30-6:30
- Friday 9:30-6:30
- Saturday 9:00-5:30
- Sunday 10:00-6:00
- Monday 9:30-6:30