Warranty Administrator - Mercedes Benz of Walnut Creek in Walnut Creek, CA at Sonic Automotive

Date Posted: 3/20/2024

Job Snapshot

Employee Type: Full-time
Location: 1301 Parkside Drive
Walnut Creek, CA 94596
Job Type: Administrative
Experience: Mid-Senior Level


At Mercedes Benz of Walnut Creek, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...

It's time to make the most important move of your career.  From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.



More than half of our 160 employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter. (And no, his dad does not own the company)

Do we have fun or are we like every other dealership?

You tell us. These are some things that differentiate us from everyone else:

  • PB&J bar, noodle station, cereal station
  • Ping pong tournaments
  • Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department
  • Community events
  • Monthly employee events
  • Celebrity clientele
  • And so much more!

How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

  • We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
  • We are the #1 EQ Mercedes-Benz dealership in the country.

Job Description


The Warrant Administrator is responsible for recording and submitting warranty claims to the factory and/or distributor and reconciling them accordingly.

Duties and Responsibilities

  • Processes warranty claims on a timely basis for each franchise or distributor.
  • Processes all warranty paperwork to ensure proper documentation.
  • Verifies criteria required by factory or distributor.
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule.
  • Posts credits on computer.
  • Resubmits all rejected claims promptly or receives authorization to write them off.
  • Follows up on payment of outstanding claims.
  • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
  • Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
  • Files and maintains all service records as required by the warrantor.
  • Keeps informed of all factory recalls and bulletins.
  • Assists with body shop warranty claims as needed.
  • Assists with the cashier and telephone operator duties as needed.
  • Assists with any clerical needs as directed by the fixed operations manager or the controller.
  • Maintains a professional appearance and a neat work area.
  • Performs other duties as assigned.
  • Working knowledge of computers (MS Word, Excel, etc.)Ability to multi-task and work in a fast-paced atmosphere.
  • High school diploma or GED
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Desired Qualifications

  • Previous automotive dealership experience
  • Previous experience dealing with warranty claims

Compensation (Hourly):

  • $20.00 - $23.00 / hour

*The Warranty Administrator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between twenty and twenty three dollars an hour*



  • 40 hours a week
  • Sundays off


  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Room for internal growth - Once proficient in this role, candidate can expect to be cross-trained on AP/AR duties and responsibilities.
  • Opportunities for career advancement within a Fortune 500 company.


*All your information will be kept confidential according to EEO guidelines*

Apply Now