Parts - Mancuso Harley-Davidson Crossroads in Houston, TX at Sonic Powersports

Job Description

Responsibilities:

·         Greet customers immediately in a professional and friendly manner.

·         Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.

·      Point out any sales, specials, or new merchandise to customers.

·      Accept cash and credit card payments for merchandise purchases.  Keep cash register accurate.

·      Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)

·      Ensure merchandise displays are stocked, clean, and appealing to customers.

·      Maintain updated customer mailing lists.

·      Become familiar and efficient with all phases of the computer system required for P&A management.

·      Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.

·      Assist service technicians in determining parts and accessories requirements for individual jobs.

·      Recommend related parts which may be required for a job.

·      Take service technicians’ orders for parts and fill them as quickly as possible.

·      Supply cost of parts information on repair orders.

·      Update inventory control system and parts catalogue.

·      Receive and log merchandise into inventory.

·      Notify service personnel when special parts or back-ordered parts are received.

·      Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

·      Supply parts information on repair orders to Service Manager

 Requirements:

·      Passion for people and Harley-Davidson brand

·      Knowledge of and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.

·      Solid understanding of motorcycle front end, suspension, and engine components

·      Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology

·      Friendly, outgoing personality

·      Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer

·      Ability to understand and communicate customer needs to techs

All your information will be kept confidential according to EEO guidelines.

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