Call Center Agent in Denver, CO at Mountain States Toyota

Date Posted: 3/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    201 West 70th Avenue
    Denver, CO
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:

Job Description

You're serious about your career, and rest assured you've come to the right place.  At Mountain States Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Entry level position available in our call center.
 Mountain States Toyota is looking for a call center agent for our service department. No automotive experience needed, we provide training. You will assist guests in making appointments and answering basic automotive questions.

•         Starting wage of $13.00 per hour with incentives that can bring your wage to $15.00 per hour.

•         Full time position

•         Full benefits offered including a 401K plan with a portion matched by the company

•         Advancement opportunities

Apply here to get started with a career in the automotive business. 

Duties and Responsibilities:

•       Respond to internet inquiries with courtesy, accuracy and professionalism.

•       Promptly and accurately enter all customer inquiry data into the CRM.

•       Generate sales appointments.

•       Conduct phone surveys to assess customer preferences and quality of experience.

•       Effectively utilize lead management tools.

•       Compile all necessary reports, forms and other documentation on a timely basis.

•       Perform other job-related duties as assigned.

•       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

•       Excellent verbal and written communication skills.

•       Strong MS Office Suite computer skills.

•       Ability to work independently and as part of a team in a fast paced environment.

•       Ability to work in call center environment.

•       Strong organizational and time management skills.

•       Ability to read and comprehend rules, regulations, policies and procedures.
We offer a comprehensive benefit package, and a competitive compensation package.
It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.


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