Loaner Agent - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive

Job Description

Summary

The Loaner Agent is responsible for providing seamless, professional experience for customers using dealership rental and loaner vehicles. This role manages vehicle check-in/check-out, maintains accurate rental documentation, coordinates vehicle availability, and ensures loaner vehicles are clean, safe, and ready for the next customer. The ideal candidate is customer-focused, organized, dependable, and comfortable working in a fast-paced dealership environment.

Responsibilities:

• Provide friendly, professional customer service throughout the rental and loaner process.
• Manage the check-in and check-out of rental and loaner vehicles, including required documentation and vehicle inspections.
• Maintain accurate records of vehicle usage, mileage, fuel levels, damage, and customer information.
• Coordinate loaner/rental vehicle availability with the Service Department and other dealership teams.
• Inspect vehicles before and after use and communicate any damage, maintenance, or cleaning needs.
• Keep the loaner/rental fleet clean, organized, fueled, and ready for customers.
• Assist with vehicle movement, delivery, and pickup as needed while maintaining a strong focus on safety and customer satisfaction.

Qualifications:

• Customer service driven with a friendly, professional, and positive attitude.
• Previous experience in customer service, rental operations, automotive, hospitality, or a similar environment preferred.
• Strong organizational skills with the ability to manage multiple customers and priorities.
• Excellent communication skills and the ability to work effectively with customers and dealership teams.
• Detail-oriented with the ability to accurately complete paperwork, inspections, and vehicle records.
• Comfortable working in a fast-paced, team-oriented dealership environment.
• Valid driver’s license with a clean driving record and the ability to safely operate dealership vehicles.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $23.00 per hour

(The Loaner Agent position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of $23.00.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits         

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.

Apply Now