Service Customer Experience Coordinator - BMW of Fairfax in Fairfax, VA at Sonic Automotive
Date Posted: 11/9/2026
Job Snapshot
Fairfax, VA 22031
About
BMW of Fairfax | Fairfax, VA
BMW of Fairfax is seeking an organized, customer-focused and energetic Service Customer Experience Coordinator to join our Service Department.
This position plays an important role in delivering an exceptional customer experience while supporting daily service operations, including loaner vehicle coordination, service appointment scheduling, incoming calls and cashiering.
Compensation $20 / hr +
Job Description
Key Responsibilities
Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns
Answer incoming Service Department calls and assist customers with scheduling appointments
Coordinate with Service Advisors to ensure a smooth customer experience
Process customer payments, close repair orders and handle cashiering responsibilities
Maintain accurate loaner vehicle records and assist with fleet availability
Greet customers professionally and provide assistance with service-related questions
Communicate effectively with customers and internal departments
Assist with additional administrative and service support duties as needed
Qualifications
Excellent customer service and communication skills
Strong organizational skills and ability to multitask in a fast-paced environment
Comfortable handling multiple phone lines, scheduling systems and payment transactions
Detail-oriented, dependable and professional
Previous automotive dealership, customer service or administrative experience preferred
Ability to work collaboratively with Service Advisors and management
What We're Looking For
Someone who takes ownership of their responsibilities, enjoys working with customers and understands the importance of accuracy, efficiency and teamwork.
If you're someone who thrives in a busy environment and takes pride in delivering exceptional customer service, we'd love to hear from you.
Apply today to join the BMW of Fairfax team!
.It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.