Customer Relations Manager - Jaguar Land Rover San Jose in San Jose, CA at Sonic Automotive

Job Description

Summary

The Customer Relations Manager is responsible for creating exceptional customer experience by building strong relationships with customers throughout their ownership journey. This role serves as a liaison between customers and dealership departments, ensuring concerns are resolved promptly, and customer satisfaction goals are achieved.

Responsibilities:

• Build and maintain positive relationships with customers to promote satisfaction, loyalty, and repeat business.
• Respond promptly to customer inquiries, concerns, and escalate issues while ensuring timely and professional resolution.
• Monitor customer satisfaction surveys, online reviews, and feedback to identify trends and implement improvement initiatives.
• Collaborate with Sales, Service, and Parts departments to ensure seamless and consistent customer experience.
• Conduct follow-up calls and communications after vehicle sales and service visits to strengthen customer relationships.
• Maintain accurate customer records, interactions, and case documentation within the dealership's CRM system.
• Support dealership initiatives, customer retention programs, and community engagement efforts while meeting established performance metrics.

• Bachelor’s degree in business, Communications, Marketing, or a related field preferred; equivalent experience considered.
• Minimum of 2 years of customer service, customer relations, or automotive dealership experience.
• Strong communication, interpersonal, and conflict resolution skills with the ability to handle sensitive situations professionally.
• Experience using CRM software and Microsoft Office applications.
• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service and achieving customer satisfaction goals.
• Ability to work flexible hours - as business needs require.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $26.00 per hour

(The Customer Relations Manager Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of $26.00.)  

Schedule:

• Full Time
• Monday through Sunday availability

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits         

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.

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