Service Porter - Land Rover Roaring Fork in Glenwood Springs, CO at Sonic Automotive

Job Description

Summary:

The Service Porter supports the service department by greeting customers, moving and parking vehicles, and ensuring the dealership’s service area is clean, organized, and efficient. This role helps create a positive customer experience while maintaining smooth service drive operations.

Duties and Responsibilities:

• Greet all customers entering the service area with a friendly, professional attitude; answer questions and direct them to the appropriate person or location.
• Determine if customers have service appointments and record customer name, VIN, tag number, mileage, and note any existing vehicle damage (walk-around).
• Move and park vehicles on dealership premises to maintain a smooth traffic flow.
• Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
• Keep the lot, driveways, and sidewalks clean, organized, and presentable.
• Provide excellent customer service and direct guests to the correct personnel.
• Retrieve customer vehicles at cashier for pick-up, deliver vehicle, and thank customers.
• Install disposable seat covers, steering wheel covers, floor mats, and ID tags in all vehicles.
• Assist the service department as needed, such as replenishing fluids or minor vehicle assistance.
• Follow all company safety policies and report any accidents immediately to a manager or supervisor.

• Valid driver’s license with a good driving record.
• Ability to drive both manual and automatic vehicles (or willingness to learn if required).
• Comfortable working outdoors in various weather conditions.
• Strong customer service and communication skills.
• Reliable, punctual, and able to follow directions.
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications:

• Previous experience as a porter, valet, or in a similar automotive or customer service role.
• Familiarity with dealership operations or service drive processes.

Compensation (Hourly):

• $18.00 / hour

Schedule:

• FULL TIME
• Sundays off
• Saturday availability required

Benefits:

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEO guidelines

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