Service BDC / Loaner Agent - Massey Cadillac South in Orlando, FL at Sonic Automotive

Job Description

The Service BDC / Loaner Agent is a hybrid role that will handle both loaner car coordination and scheduling appointments for guests to bring their car in for service.

The Loaner Agent is responsible for coordinating the check-in and check-out of loaner vehicles for service customers, ensuring accurate documentation, vehicle condition inspections, and timely availability. Acts as a liaison between customers and the service department while delivering efficient, professional customer service and maintaining loaner fleet organization.

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet.  The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

·       Respond to internet inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter all customer inquiry data into the CRM.

·       Generate services appointments.

·       Conduct phone surveys to assess customer preferences and quality of experience.

·       Effectively utilize lead management tools.

·       Compile all necessary reports, forms and other documentation on a timely basis.

·       Perform other job-related duties as assigned.

·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of  dealing with customers.

• Previous experience in either a high-volume call center environment or quota-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership

Salary: $17.50 per hour

Schedule:

• Full Time
• Friday and Saturday availability required
• Sundays off

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

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