Loyalty Retention Specialist - Audi Central Houston in Houston, TX at Sonic Automotive
Date Posted: 1/28/2026
Job Snapshot
Houston, TX 77098
About
Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.
As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.
If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly):
- $25.00 - 30.00 / hour
Job Description
Summary:
The Lease Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity.
This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics.
Duties and Responsibilities:
- Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up
- Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps
- Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options
- Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty
- Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
- Document all customer interactions, preferences, and follow-up plans accurately in the CRM
- Monitor lease maturity timelines to prevent missed opportunities or customer fallout
- Maintain timely, organized follow-up to support retention and engagement goals
- Represent the dealership with professionalism and discretion when working with long-term customers
- Support overall portfolio health by identifying trends, risks, or retention opportunities
- Prior experience working with high-line or luxury automotive brands required
- Direct experience supporting or managing automotive lease customers required
- Strong interpersonal and communication skills, especially over the phone
- Customer-first mindset with a calm, professional, and consultative approach
- Experience in customer retention, relationship management, or automotive customer service preferred
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Compensation (Hourly):
- $25.00 - 30.00 / hour
- Depending on experience and qualifications
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday availability required
Perks & Benefits:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels, Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines