Service Manager - Lone Star Chevrolet in Houston, TX at Sonic Automotive

Job Description

The Service Manager plays a key leadership role within the dealership’s fixed operations team.
Reporting directly to the Service Director, this position oversees day-to-day service department operations, ensuring exceptional customer satisfaction, efficient workflow, and consistent profitability.

Duties and Responsibilities

• Lead daily service drive and shop operations to achieve department goals for productivity, CSI, and profitability.
• Manage and develop a team of Service Advisors, Technicians, and support staff to ensure high performance and engagement.
• Monitor technician scheduling, dispatch, repair order flow, and labor efficiency.
• Partner closely with the Service Director to analyze financial statements, identify improvement areas, and execute process enhancements.
• Resolve customer concerns and escalations with professionalism and urgency.
• Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols.
• Ensure accurate documentation and timely completion of repair orders.
• Drive upsell opportunities through effective advisor coaching and service menu execution.
• Collaborate cross-functionally with Parts, Sales, and Accounting to ensure smooth dealership operations.
• Participate in hiring, onboarding, and ongoing training of service team members.

• Minimum 5+ years of progressive experience in automotive service management, including supervisory or lead roles.
• Proven success managing high-volume service operations within a franchised dealership environment.
• Strong understanding of financial performance metrics.
• Excellent leadership, communication, and conflict-resolution skills.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug test, Motor Vehicle Report check, and have a valid driver's license. 

Preferred Qualifications:

• Prior Chevrolet or GM dealership experience.
• Proficiency with CDK, Reynolds & Reynolds, or similar DMS platforms.

Compensation (Draw / Commission):

• Performance-based earnings range: $150,000  - 225,000 + / year
  • Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

Apply Now