Service Advisor - Porsche West Houston in Houston, TX at Sonic Automotive
Date Posted: 10/2/2025
Job Snapshot
Houston, TX 77079
About
Porsche West Houston, a Sonic Automotive dealership, is more than a luxury dealership - it’s a benchmark for exceptional automotive service in Houston.
Recognized with the 2023 Reputation 800 Award for outstanding customer reviews, and backed by Porsche’s #1 ranking in the 2025 J.D. Power Customer Service Index Study, we are committed to excellence. Join a team where premium service, high standards, and real craftsmanship meet the prestige of the Porsche name.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Draw / Commission):
- Performance-based earnings range: $8,000 - 12,000+ per month
Job Description
At Porsche West Houston, every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians.
Responsibilities:
- Welcome clients with professionalism and hospitality that reflects the Porsche standard.
- Document concerns clearly and ensure accurate vehicle diagnoses.
- Provide consultative explanations of recommended maintenance and repairs.
- Communicate estimates, obtain approvals, and proactively recommend services.
- Coordinate with technicians to optimize productivity and timely repair completion.
- Keep customers informed with timely updates and realistic timelines.
- Ensure RO accuracy and profitability while maintaining exceptional CSI.
- Maintain detailed records supporting warranty and future service needs.
- Handle customer concerns with discretion and professionalism.
- Stay current on Porsche technologies, bulletins, and brand initiatives.
- Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.).
- Strong communication, organizational, and customer service skills.
- Solid technical understanding of vehicle systems.
- Ability to multitask and perform in a fast-paced environment.
- Valid driver’s license with a clean driving record.
- Must pass pre-employment background, MVR, and drug screening.
- Must be authorized to work in the USA.
Preferred Qualifications:
Prior Service Advisor experience at a Porsche dealership.
Compensation (Draw / Commission):
- Performance-based earnings range: $8,000 - 12,000+ per month
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels, Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines