Service Lane Manager - Jaguar Land Rover Southwest Houston in Houston, TX at Sonic Automotive

Job Description

Summary:

The Service Lane Manager is responsible for overseeing the daily operations of the service drive, managing workflow, labor, and customer interactions to ensure an efficient, customer-focused experience. This role supports the Service Manager in achieving department goals and maintaining high operational standards.

Duties and Responsibilities:

• Manage the service lane workflow to maximize efficiency and productivity.
• Oversee technician scheduling, work distribution, and labor cost control.
• Monitor KPIs and service drive performance, identifying areas for improvement.
• Ensure accurate and timely documentation of all service activities.
• Address customer concerns, complaints, and escalations promptly and professionally.
• Support sales of additional services and products to meet department goals.
• Conduct regular performance reviews of walk-arounds, active deliveries, and menu closes.
• Maintain compliance with safety standards, policies, and procedures.
• Collaborate with the Service Manager, Parts Manager, and other departments as needed.
• Quality-check repair orders for accuracy, warranty compliance, and dealership standards.

• 3+ years of automotive dealership experience overseeing a service lane.
• Prior supervisor experience managing service operations, labor costs, and schedules.
• Experience with high-line or luxury brands required.
• Strong leadership, communication, and problem-solving skills.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Preferred Qualifications:

• Jaguar Land Rover experience

Compensation (Draw / Commission):

• Performance-based earnings range: $100,000 - $150,000+ / month
  • Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule:

• FULL TIME
• Saturday Availability required
• Sundays off

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

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