Service Advisor - Porsche West Houston in Houston, TX at Sonic Automotive

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a professional and hospitality-driven manner, ensuring a luxury brand experience.
• Listen to customer concerns and accurately document vehicle issues.
• Provide clear, consultative explanations of recommended services and repairs.
• Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
• Communicate estimated costs, obtain approvals, and proactively offer services or upgrades.
• Schedule appointments strategically to optimize shop productivity and technician efficiency.
• Coordinate with technicians to ensure timely completion of repairs and effective workload distribution.
• Keep customers informed throughout the service process with updates and realistic repair timelines.
• Create and maintain detailed service records to support warranty claims and future business.
• Prepare and explain invoices to customers, including breakdowns of services performed and upsells.
• Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
• Follow up with customers post-service to ensure satisfaction and encourage return visits.
• Resolve customer issues promptly and professionally to protect CSI and service retention.
• Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.

• 3+ years of experience as a Service Advisor with Porsche brand experience.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Compensation:

• Draw / Uncapped Commission

Schedule:

• FULL TIME
• Sunday Always Off
• Saturday Availability Reuqired

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

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