Service Advisor - Porsche West Houston in Houston, TX at Sonic Automotive

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.
• Listen to customer concerns and accurately document vehicle issues.
• Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.
• Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
• Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.
• Schedule appointments strategically to optimize shop productivity and technician efficiency.
• Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.
• Keep customers informed throughout the service process with timely updates and realistic repair timelines.
• Create and maintain detailed service records to support warranty claims and future business.
• Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.
• Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.
• Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.
• Resolve customer issues promptly and professionally to protect CSI and service retention.
• Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.

• 3+ years of experience as a Service Advisor with a high-line or luxury automotive brand.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous Porsche experience.

Compensation:

• Draw / Uncapped Commission

Schedule:

• FULL TIME
• 5 days a week
• Sundays off

Benefits:

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines

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