eSales Agent -Mercedes Benz of Nashville in Franklin, TN at Sonic Automotive

Job Description

The eSales Agent responsible for managing online sales inquiries, engaging with potential customers, and facilitating the sales process. Your primary objective will be to provide exceptional customer service, convert leads into sales, and contribute to the overall success of our dealership.

Duties and Responsibilities:

• Respond promptly and professionally to online sales inquiries received through various channels such as the dealership website, email, and online marketplaces.
• Engage with potential customers to understand their needs and preferences, providing accurate and detailed information about our vehicle inventory, features, pricing, and promotions.
• Schedule appointments for test drives or meetings with sales representatives, ensuring a smooth and efficient customer experience.
• Sells/leases and delivers a minimum of 10 units per month.
• Utilize Customer Relationship Management (CRM) software to manage leads, track customer interactions, update customer information, and generate reports.
• Assists guests in selecting a vehicle by asking questions and listening carefully to their needs.
• Ensures that the Web site address and phone number is prominently displayed throughout the dealership, on business cards, flyers, pens and all dealership advertising.
• Collaborate with marketing teams to create and manage online marketing campaigns, including social media presence, content creation, and digital advertising efforts.
• Maintain up-to-date knowledge of automotive industry trends, products, and competitors to effectively communicate the value proposition of our dealership.
• Assist in documentation and administrative tasks related to sales inquiries, vehicle pricing, financing options, and other relevant information.
• Follow up with customers after sales or test drives to ensure satisfaction, address any concerns, and encourage repeat business or referrals.
• Meet or exceed monthly sales targets and contribute to the overall sales performance of the dealership.

Required Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and establish trust with potential customers.
• Some knowledge of automotive products, features, pricing, and financing options is an asset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment to sell a minimum quota according to dealership standards.
• Detail-oriented with a high level of accuracy in documentation and administrative tasks.
• Self-motivated with a results-driven mindset.
• Proficiency in using CRM software and other relevant computer applications.
• All applicants must be authorized to work in the US and submit to pre-employment requirements (ie. Background, drug screening, MVR check, valid driver's license.)

Preferred Qualifications:

• Previous experience in sales, customer service, or a related role is preferred.
• Previous automotive dealership experience.

This is not a remote-based position.

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Apply Now