eSales Agent - Mountain States Toyota in Denver, CO at Sonic Automotive

Job Description

Job Title: eSales Agent

Department: Operations

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

· Answer inbound phone calls, internet inquiries, and chats

· Provide guests with timely, relevant responses to address customer questions and needs

· Facilitate providing guests price and purchasing information

· Provide payment options and quotes

· Generate sales and acquisition appointments

· Manage organizers to stay up to date with follow up of all active guests

· Adhere to specific outreach cadence required for new inquiries

· Maintain a thorough understanding of KPIs

· Minimum 1 year call center or sales focused experience

· Able to set priorities, multi-task, and achieve goals

· Ability to perform in a fast-paced environment

· Ability to work on a team

· Exceptional communication skills, both written and verbal

· Highly proficient in verbal phone skills

· Ability to establish and maintain strong internal and external relationships

· Strong organizational and time management skills

· Must be adaptable to change

· Proficient in using a computer

· Evening and weekend schedule availability required

Schedule:

• Full Time
• Weekend availability required

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(The Sales Manager Position has a Pay Scale consisting of the following elements and ranges.  Wages include a monthly draw and/or salary.  The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit .)

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