Service Express / Quick Lane Advisor- VW of Fallston in Fallston, MD at Sonic Automotive
Date Posted: 4/1/2025
Job Snapshot
Fallston, MD 21047
About
At Sonic Automotive, a family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Summary:
The Quick Lane Service Advisor serves as the primary point of contact for customers in the Service Express Lane, providing a seamless and efficient service experience. This role requires strong communication skills, automotive knowledge, and the ability to upsell recommended services while ensuring customer satisfaction.
Job Description
- Greet customers promptly and professionally, assessing their service needs.
- Perform active walk-around vehicle inspections and recommend maintenance services based on mileage and condition.
- Accurately document customer concerns, technician recommendations, and service estimates.
- Clearly explain services performed and answer any customer questions.
- Monitor vehicle status and provide timely updates to customers.
- Utilize dealership software to create repair orders, schedule appointments, and process payments.
- Work with Service Express Technicians to ensure efficient service workflow and accurate completion of repairs.
- Promote and upsell recommended maintenance services, such as tires, tire rotations, bulbs, and wiper blades.
- Ensure a smooth and professional active delivery process, including going over the final invoice and scheduling the next service appointment.
- Maintain a clean and organized work area.
- Meet or exceed dealership performance goals for customer satisfaction and service sales.
Work Schedule & Compensation:
- Full-time position with includes Saturdays.
- Competitive hourly pay with performance-based incentives.
- Benefits include health insurance, paid time off, and employee discounts.
- Outgoing attitude with Customer First mentality.
- Previous experience in a customer service or automotive service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of automotive maintenance and repair services.
- Familiarity with dealership management software (e.g., CDK, Dealerlogix) is a plus.
- Must have a valid driver’s license.
All your information will be kept confidential according to EEO guidelines.