Service BDC Agent - Audi Central Houston in Houston, TX at Sonic Automotive
Date Posted: 3/24/2025
Job Snapshot
Houston, TX 77098
About
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
At Audi Central Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Duties and Responsibilities:
- Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
- Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
- Work tow-in lists, missed calls, chat leads, missed appointments.
- Confirm and book appointments.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate and schedule service appointments.
- Compile all necessary reports, forms and other documentation on a timely basis
- Plan any team building events.
- Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
- Previous experience in either a high-volume call center environment or commission driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Preferred Qualifications:
- Previous BDC experience for an automotive dealership
Compensation (Hourly):
- $16.00 - 20.00 / hour
Schedule:
- FULL TIME
- Sundays off
- 5 days a week / 2 days off
Benefits:
- Medical, dental, vision insurance
- 401k with company match
- Paid Time Off
- Closed for Thanksgiving day and Christmas day
- Employee discounts for purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company.
All your information will be kept confidential according to EEOC guidelines