Inside Sales Consultant in Charlotte, NC at Sonic Automotive
Date Posted: 3/17/2025
Job Snapshot
Charlotte, NC 28211
About
Sonic Automotive operates franchised dealerships coast-to-coast. We also represent over 20 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our guests and teammates with an experience unmatched by our competitors.
Our team are happy to work here because:
- We have beautiful state of the art facilities
- We provide award winning training (Training Magazine Top 125, and two silver Brandon Hall Awards)
- We are committed to developing and promoting within the company
- We are technology based - most jobs use iPads or iPhones that we provide
- Our Benefits are extremely competitive with Medical, dental, vision, HSA, 401k with a 4% employer match and PTO
- We encourage peer to peer teamwork and recognition
- We're proud of what we're doing here. Come and join us!
Job Description
Purpose: The VIP & Concierge Services inside sales consultant will primarily support the sales and relationships of the VIP & Concierge Services Department at Sonic Automotive. The Consultant is responsible for selling vehicles and providing a personalized car buying experience.
Duties and Responsibilities:
- Determine each customer’s vehicle needs by asking questions and listening through phone and email conversations
- Understand relationships are built on customer satisfaction and ensure all guests receive superior treatment during the entire purchase process of buying a new or pre-owned vehicle
- Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner
- Focus on learning various vehicle makes/models and the respective features/accessories that benefit customers
- Understand optional products and services offered, including financing programs
- Work closely with Sonic’s 100+ dealerships to provide customers nationwide with a seamless purchasing experience
- Facilitate and coordinate communication between guest and respective dealership
- Utilize lead management tools, CRM software and internet to manage inquiry flow, update customer file sand track customers
- Deliver vehicles to customers if necessary
- Coordinate trade appraisals for customers and pick up vehicle when required
- Report to manager/director regarding sales objectives, planned activities and progress
- Ensure high Customer Satisfaction Index (CSI) score is achieved on every deal
- Attend and promote the Sonic Automotive brand at various advertising events
- Create/maintain a prospect development system
- Create a lasting experience to encourage referral and repeat business
- Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively
- Excellent verbal and written communication skills
- Superior customer service skills
- Ability to multitask
- High school diploma or equivalent
- Guest and/or sales experience preferred
- Professional personal appearance and demeanor
- Ability to sell a minimum quota according to department standards
- Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver’s license
All your information will be kept confidential according to EEO guidelines.