Service Cashier - Lexus of Marin in San Rafael, CA at Sonic Automotive

Job Description

The Service Cashier receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. He/she is sometimes the customer’s last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.

The Service Cashier will also make service appointments for the Service Department. Bonus pertains to appointment setting. 

Duties and Responsibilities:

·Calculate the customer’s bill using the dealership’s computer system.

·Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.

·All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management.

·Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.

·Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.

·Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.

·Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.

·Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

·Give cash refunds accurately to customers for approved returned merchandise.

·Maintain service files timely.

·Perform receptionist duties as requested.

·Perform other duties as assigned by management.

·Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
 

Preferred:

• Experience in the automotive industry is preferred.
• Ability to maintaining the confidentiality of sensitive financial information.
• Previous experience in cashiering, financial transactions, or retail sales is preferred.
• Experience in working a phone system/receptionist services.
• Basic computer and office technology skills.
• Proficiency in using point-of-sale (POS) systems, spreadsheet software, and other relevant applications is preferred.
• Ability to work well with customers and present a friendly and professional attitude at all times.

Required:

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

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