Parts Advisor - BMW CPO of Nashville in Nashville, TN at Sonic Automotive

Job Description

The Parts Advisor works with customers to ensure that they are purchasing the right products for their needs.

Duties and Responsibilities:

·       Assist walk-in customers in selecting required parts and suggest companion requirements. Ensure the customer is exposed to the full product line.

·       Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.

·       Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.

·       Set up orders for daily shipment, delivery, or pick up.

·       Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.

·       Assist service technicians in selecting parts needed for repairs in process.

·       Prepare estimates and utilize computer systems to modify repair orders.

·       Communicate with Shop Foreman and/or customer that ordered parts have been received.

·       Verify and properly handle distribution of all ordered parts, as well as any credits or returns.

·       Be friendly, professional and efficient when working with all customers, both on the phone and in person.

·       Provide the same high level of service to the other dealership departments as is given to other customers.

·       Communicate with our accounting team on all payment or paperwork issues.

·       Keep current on new products and product updates.

·       Participate in all training programs that are made available.

·       Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

Preferred:

·     At least 1-3 years of Parts department experience in a dealership.

·     Ability to work well with the public, sometimes with several customers at a time.

·     Strong work ethic and thrive in fast paced environment

·     Ability to follow directions, willingness to learn, and mentor teammates.

·     Respect for teammates and positive outlook.

Required:

·       All applicants must be authorized to work in the USA

·       Driver's License and good driving record.

·       Must be legally and technically able to operate company and customer vehicles.

·       Must be insurable by company insurance carrier.

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Apply Now