Service Lane Manager - Global Imports BMW in Atlanta, GA at Sonic Automotive

Job Description

The Service Lane Manager is responsible for running the Service Department’s Service Drive by operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records. The Service Lane Manager will work with the Parts Manager, BDC Manager, Warranty Supervisor and the Fixed Operations Director to achieve these goals and perform and/or assign the duties listed below.

Duties and Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Monitor and control work schedules and labor costs.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Conduct daily performance reviews for Service Walk Around, Active Delivery, and Menu Closed performance.
• Read, understand, and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
• Conduct regular safety inspections and address any issues promptly.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Communicate with customers before there are problems and get involved in escalated customer issues.
• Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
• Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
• Assist in achieving sales targets for the service department.
• Promote additional services and products to customers.
• Monitor, control, and collect warranty receivables and service work accounts.

• 3+ years of experience in an automotive repair facility.
• 1+ years of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane effectively.
• Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
• Ability to operate the department at a profit according to dealership guidelines.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Benefits:

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company
• Casual dress code

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