Service Advisor - Audi Glenwood Springs in Glenwood Springs, CO at Sonic Automotive
Date Posted: 9/18/2024
Job Snapshot
Glenwood Springs, CO 81601
About
Why work for Audi Glenwood Springs?
Nestled in the heart of the Colorado Rockies, Audi Glenwood Springs is not just a workplace—it’s a destination! Where else can you fine-tune an Audi and then soak in world-famous hot springs on your lunch break? If you like to get in the Colorado River, you can drop your raft or cast for trout from the back of our parking lot. Our dealership offers a unique blend of cutting-edge automotive technology and the breathtaking beauty of Glenwood Springs, making it an exceptional place to grow your career.
Our service shop is fully climate-controlled, technicians are very productive and have significant customer pay work followed by some warranty work, they also have every weekend off! We’re dedicated to excellence, customer satisfaction, and fostering a dynamic work environment. Join us and experience the best of both worlds: top-tier Audi service and the stunning surroundings of Glenwood Springs.
Check out our Service Department at Audi Glenwood Springs!
Annual earning potential may be up from $56,000 to $100,000 (based on performance)
The Service Advisor opportunity has a Pay Scale consisting of the following elements and ranges. Wages include Advance a semi-monthly draw of $1750. The position may also pay commission compensation which is based on the value, or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Our associates are happy to work here because:
- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Duties and Responsibilities:
· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
· Greets customers in a timely, friendly manner.
· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
· Test-drive the vehicle or refer to the test technician as necessary.
· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
· Maintains a dealership-prescribed standard for “hours per customer repair order written."
· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Preferred:
· At least 2-3 years of Service Advisor experience in a dealership setting.
· Audi or Luxury dealership experience a plus.
· General knowledge of vehicle mechanical operations.
· Excellent communication and customer service skills.
Required:
· All applicants must be authorized to work in the USA
· Valid Driver's License and good driving record.
· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.