Sales BDC Agent - Mercedes Benz of Walnut Creek in Walnut Creek, CA at Sonic Automotive

Date Posted: 2/6/2024

Job Snapshot

Employee Type: Full-time
Location: 1301 Parkside Drive
Walnut Creek, CA 94596
Job Type: Customer Service
Experience: Associate


At Mercedes Benz of Walnut Creek, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country with over 120 dealerships nationwide...

It's time to make the most important move of your career.  From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.



What entry level position can help you get on a path into having a sales or service career with no degree, no experience, and immediate employee perks?

This Sales BDC Agent role at Mercedes-Benz of Walnut Creek.


Do you think getting promoted is all about who you know?

More than half of our 160 employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter. (And no, his dad does not own the company)


Do we have fun or are we like every other dealership?

You tell us. These are some things that differentiate us from everyone else:

  • PB&J bar, noodle station, cereal station
  • Ping pong tournaments
  • Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department.
  • Community events
  • Monthly employee events
  • Celebrity clientele
  • And so much more!


How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

  • We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
  • We are the #1 EQ Mercedes-Benz dealership in the country.



Job Description


The Sales BDC Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. T

Duties and Responsibilities:

  • Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
  • Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate and schedule sales appointments.
  • Compile all necessary reports, forms and other documentation on a timely basis
  • Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
  • Excellent verbal and written communication skills.
  • Basic computer skills.
  • Ability to work independently and as part of a team in a fast paced environment
  • Ability to work in call center environment
  • Strong organizational and time management skills


  • Hourly plus commission with potential to earn $50,000+ (If meeting and exceeding dealership quotas and goals)


The Sales BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of between sixteen and seventeen dollars an hour. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit

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