Service Director - Mercedes-Benz of McKinney in McKinney, TX at Sonic Automotive

Job Description

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates and monitors the performance of the service and parts department managers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors the performance of the service and parts departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Four to ten years related experience and/or training; or equivalent combination of education and experience.

All your information will be kept confidential according to EEO guidelines.

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