Inside Corporate Sales Manager in Charlotte, NC at Sonic Automotive

Job Description

Purpose: The VIP & Concierge Services Manager will primarily support the sales and relationships of the VIP & Concierge Services Department at Sonic Automotive. The position is responsible for providing a personalized car buying experience based on the needs of each guest. No cold calling and work from home possible.

Duties and Responsibilities:

• Determine each customer’s vehicle needs by asking questions and listening through phone and email conversations
• Understand relationships are built on customer satisfaction and ensure all guests receive superior treatment during the entire purchase process of buying a new or pre-owned vehicle
• Manage direct reports; help grow, teach and retain VIP Consultants
• Create and build partnerships with vendor partners; customize program and platform to create a valuable partnership
• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner
• Focus on learning various vehicle makes/models and the respective features/accessories that benefit customers
• Understand optional products and services offered, including financing programs
• Work closely with Sonic’s 100+ dealerships to provide customers nationwide with a seamless purchasing experience
• Facilitate and coordinate communication between guest and respective dealership
• Utilize lead management tools, CRM software and internet to manage inquiry flow, update customer file sand track customers
• Deliver vehicles to customers if necessary
• Coordinate trade appraisals for customers and pick up vehicle when required
• Report to director regarding sales objectives, planned activities and progress
• Ensure high Customer Satisfaction Index (CSI) score is achieved on every deal
• Attend and promote the Sonic Automotive brand at various advertising events
• Create/maintain a prospect development system
• Create a lasting experience to encourage referral and repeat business
• Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively

Qualifications

• Excellent verbal and written communication skills
• Superior customer service sills
• Highly motivated and able to work independently
• Ability to multitask
• High school diploma or equivalent
• Guest and/or sales experience preferred
• Professional personal appearance and demeanor
• Ability to sell a minimum quota according to department standards
• Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver’s license

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Apply Now