Guest Loyalty/Guest Service in Centennial, CO at EchoPark Automotive

Date Posted: 11/19/2021

Job Snapshot

Employee Type: Full-time
Location: 10401 East Arapahoe Road
Centennial, CO 80111
Job Type: Other
Experience: Associate

About

Job Description

Who We Are: 

The EchoPark Guest Service Specialist in Centennial, CO manages the guest experience after the sale of the vehicle. The Guest Service Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do: 

  • Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
  • At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs
  • Answer and return all guest phone calls and emails in a timely, friendly manner

What We're Looking For: 

  • Work habits that are guest-centric
  • Commitment to guest happiness
  • Excellent written and verbal communication skills (email, web, phone, in-person)
  • Strong, creative problem-solving skills
  • Experience with guest feedback (surveys, online reviews, et al) a plus
  • Pay: $42K/year plus bonus

 

All your information will be kept confidential according to EEO guidelines.

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