Guest Experience Center Team Leader in Lowell, NC at Sonic Automotive

Date Posted: 1/22/2021

Job Snapshot

Employee Type: Full-time
Location: 109 Kenworthy Avenue
Lowell, NC 28098
Job Type: Sales
Experience: Associate


Sonic Automotive is revolutionizing the automotive buying and servicing experience – one Happy Customer at a time. Our customers love their cars and as a Guest Experience Center Agent, You will play an integral role in making sure that their ownership experience is world class. Sonic Automotive believes that Customer Satisfaction begins with Associate Satisfaction –and that means You!  

Job Description

Sonic Automotive is hiring for a Guest Experience Center Team Lead for our world-class Guest Experience Center facility located in Lowell, NC.  The Guest Experience Team Lead is responsible for managing daily activities of Guest Experience Agents (inside sales) to include ensuring that department metrics and goals are met in relation to customer contacts, setting appointments and follow-up.


Duties and Responsibilities:

  • Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
  • Maintain and increase ROI levels set by the company
  • Assist in the training of Agents as it relates to the Guest Experience Center functions
  • Be proficient in dealing with customers via telephone and email
  • Measure and maintain performance levels set by the company
  • Compile all necessary reports on a timely basis
  • Manage employee schedules and time clock reporting for payroll
  • Effectively utilize CRM and Lead Management tools
  • Install processes and train employees
  • Be knowledgeable about sales process, business philosophy, and products
  • Be open minded and stay ready to continually improve and innovate
  • Accept and embrace all responsibilities
  • Knowledge of office practices and administrative procedures



  • Confidence and a positive attitude expressed in a genuinely sincere tone
  • 2 – 3 years of customer service/sales experience, telephone-based preferred
  • A history of succeeding in a team environment
  • Excellent verbal and written communication skills, with superior active listening skills and a talent for probing
  • A desire to learn, practice and deliver a remarkable guest experience
  • Must have flexible availability
  • Skill in the use of personal computers and personal computer software packages like Internet, Outlook Email, MS Word, MS Excel and various other applications
  • Ability to work in call center environment
  • Ability to organize and handle multiple tasks with flexibility
  • Ability to thrive in a team environment and consistently display professional demeanor

All your information will be kept confidential according to EEO guidelines.

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