Traffic Manager in Houston, TX at Audi Central Houston

Date Posted: 10/17/2019

Job Snapshot

Job Description

You're serious about your career, and rest assured you've come to the right place.  At Sonic Automotive, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
The e-Sales Office Manager is the direct Supervisor of the e-Sales Agents ("the Agents") and is responsible for the following but not limited to: managing the Agents, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.

 Duties and Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
•         Maintain and increase ROI levels set by the company
•         Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
•         Assist in the training of sales and the Agents as it relates to the e-Sales office functions
•         Be proficient in dealing with customers via telephone and email
•         Measure and maintain performance levels set by the company
•         Compile all necessary reports on a timely basis
•         Manage employee schedules and time clock reporting for payroll
•         Measure, monitor and report all shows and sales (delivered) deals by the Agents for commissions and bonus
•       Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
•       Effectively utilize CRM and Lead Management tools
•       Install processes and train employees
•        Be knowledgeable about sales process, business philosophy, and products
•         Knowledge of office practices and administrative procedures
•       Train staff all processes described in the Sonic e-Sales Office Playbook
•        Will follow behavioral expectations consistent with the Company's visions/values
•       Previous dealership experience required
•       Must have sales experience
•       Must have flexible availability
•       Skill in the use of personal computers and personal computer software packages, eLEADS CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
•         Ability to work in call center environment
•         Ability to organize and handle multiple tasks with flexibility
•         Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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