Sales Technologist in Houston, TX at Audi West Houston

Date Posted: 2/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

You're serious about your career, and rest assured you've come to the right place. At a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Typical vehicle delivery responsibilities include:

• Ensuring that vehicle has met all pre-delivery checklist requirements
• Programming personalized settings prior to customer delivery
• Setting expectations for length of delivery
• Assessing customer knowledge and priorities to personalize delivery
• Explaining and demonstrating vehicle features and technologies, and focusing on customer comfort level and retention
• Following up with customers within one to two weeks after delivery to answer questions or    conduct a second delivery to teach additional feature operations
• Resolving customer inquiries for vehicle technology issues
• Directing customers to additional information resources
• Delivering a delightful experience
Duties also could include:

Service support:

• Assisting customers at the service drive
• Visiting the customer lounge to introduce services and share valuable vehicle technology insights with customers

Additional customer and in-dealership support:

• Training the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
• Conducting new owner clinics
• Answering product questions on the telephone and during walk-ins
• Troubleshooting vehicle technology features

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