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F&I Warranty Cancellation Coordinator in Charlotte, NC at Sonic Automotive

Date Posted: 12/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description

F&I Warranty Cancellation Coordinator
Job Summary:
The F&I Cancellation Coordinator will be in charge of cancelling all F&I requests that come from the dealership or directly from the customer. They will go into each product portal and cancel the selected warranty product, enter the information on a spreadsheet and assist in preparing the Journal entry for the monthly statement. They will also be entering in the check request so that the bank/customer gets paid in a timely manner.
Essential Functions:
•Receive and process the cancellation requests that come to SSC.
•Insure the request is accurate and that the money will be distributed to the correct person/financial institution.
•Insure all cancellations are made timely and accurately in accordance with SLA's
•Fill out the cancellation worksheet for each product that is being cancelled
•Assist in research/resolution of cancellation questions from both dealerships and customers.
•Assist in preparing the journal entry each month for each statement
•Always provide excellent customer service
Minimum Qualifications:
•Work habits that are customer-centric and committed to exceeding the customer's needs
•Accurate data entry skills
•Ability to organize work and be extremely detail oriented
•College degree or equivalent work experience
•Experience with Microsoft Excel and Word
•Good verbal and written communication skills
•Leadership skills
•Ability to pass pre-employment testing to include background checks, drug test, and credit report
Desired Experience:
Ideal candidates will have a minimum of 4 years’ experience in a high volume fast paced environment.   Preference will be given to candidates with accounts payable experience, supervisory experience, and experience with CDK and Coupa.

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