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Service Advisor - Momentum Maserati - Alfa Romeo in Hurst, TX at EchoPark Automotive
Date Posted: 10/19/2022
Hurst, TX 76053
EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Momentum Maserati - Alfa Romeo of Hurst, Texas is looking to add a Service Advisor to start ASAP!
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Duties and Responsibilities:
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Test-drive the vehicle or refer to the test technician as necessary.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for “hours per customer repair order written."
- Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
What we Offer:
- $15-17 per flag hour
- 401K - up to 4% company match
- Health, Dental, and Vision Insurance
- Tuition reimbursement
- Access to leadership and personal development programs
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
All your information will be kept confidential according to EEO guidelines.